Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine rules of each match before joining it, it provides all the details about the match.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
For Cancellations please contact us via contact us link.
Requests received later than 7 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
We will try our best to create the suitable design concepts for our clients. In case any client is not completely satisfied with our rules and match we can provide a refund.
If paid by credit card & debit card, refunds will be issued to the original credit card & debit card provided at the time of joining match and in case of payment gateway name payments refund will be made to the same account.
In the event, a Cash Game is cancelled by redsix11.com and ludokheloapp.com due to any reason including but not limited to any glitches technical or otherwise at our end or due to some player(s) indulging in any form of unfair game play; the following settlement policy shall be followed:
1. In the event of cancellation of a Points redsix11 Cash Game, the table balance of each player is restored to the amount at the beginning of the cancelled Cash Game and credited back to each player’s account. The same process is applied in all Cash Games organized by redsix11 where collusion or cheating is detected in addition to any further action that redsix11.com decides to take action against players engaging in such activities as per the Terms.
In the event of cancellation of a Cash Tournament Game, the sum of all entry fees less our service charge paid by players eliminated prior to the round when the Cash Game was cancelled, shall be equally distributed among the remaining players. In Cash Tournament Games where collusion or cheating is detected, the entry fee paid by other players is refunded to them and the entry fee paid by players indulging in collusion or cheating is dealt with as per the Terms in addition to such further action as may be necessary in the opinion of www.ludokheloapp.com.
The Company can its sole discretion process refunds to you under the following circumstances:
i) Accidental transactions – transaction amount unutilized: In case of an accidental deposit or other similar event, you may request for a refund of such Cash Credit transaction ("Refund") within 4 days of initiating such transaction. The Company, after determining in its sole discretion whether such Refund request is genuine, and that you have the requisite corresponding Cash Balance in your Accounts, will process the Refund request within 10 working days. Any Refund will be carried out only to the instrument which was used to carry out the corresponding Cash Credit transaction, and no requests for an alternate mode of Refund will be entertained under any circumstances.
ii) Fraudulent Transaction – transaction amount unutilized: In case of a fraudulent cash credit that was not authorized by yourself and has been credited to another user’s account who has not yet utilized the funds of such a transaction, the Company shall process the Refund request within 15 working days after determining whether such Refund request is genuine and ascertaining that another user has the requisite corresponding Cash Balance pertaining to the fraudulent transaction.
iii) Transaction Amount Utilized – In case of a fraudulent cash credit that was not authorized by yourself and has been credited to either your account or another user’s account and the funds of such a transaction are utilized, the Company shall extend its complete cooperation to the banks and other investigating authorities and provide all requisite details of the user who has utilized the proceeds of the fraudulent transaction. The Company shall not process any refunds in this scenario and your sole recourse shall lie with the issuing authority of the credit instrument.
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