All products and services relating to the games (collectively "Services") provided to you and offered by SHREESMART GAMING TECH PRIVATE LIMITED . (CIN:U74999HR2015PLC055865) and/or its affiliates, subsidiaries, associates, and partners (hereinafter referred to as "We" or "Us" or "(website)" or "Our" or "Company") through the website https://ludokheloapp.com or user's play on Android mobile app (hereinafter referred to as the "Website") is subject to these Terms of Service (hereinafter referred to as the "Terms").
Here "You" refers to entities like you, your, user or player. You may note that if any term mentioned in our Terms of Service is found out to be unlawful, unenforceable, is determined to be invalid or voidable or void for any ground by either judicial or quasi-judicial body in India, it shall not affect the validity and enforceability of the remaining terms. Any failure or delay on our part to act or exercise any right or remedy with respect to a breach of any of the terms of this Agreement by you shall not be construed as a waiver of our right to act with respect to the said breach or any prior, concurrent, subsequent or similar breaches. If you do not wish to adhere to our Terms of Service including any of our future changes or modifications in our terms, you may opt to cease the use of any feature of our website along with any services that we offer.
You should ensure that you read, understand and agree with all the terms and conditions contained in the Agreement, before you create an account with us or use the Services. You should use the Services only after you have read and understood the Agreement and agree to abide by the Terms of Service. If you have any question regarding the Agreement, please contact us at manishc6256@gmail.comcom
Links to the following sections of these Terms are provided below for easy access to the sections you intend to refer to. However, you should read the Terms as you will be bound by them all. Click on any of the following link to access that section directly. We reserve the right to amend, modify or change any of the terms of this Agreement at any time without giving any prior notice. We shall notify you of such changes ("Notice") either by notification in a manner we may deem fit or by posting the amended Agreement on the website. Such modifications include the changes to any of our Game Rules. If you do not agree with the terms of the amended or modified Agreement, you must stop using the Services and must notify us that you wish to terminate your Account. Your continued use of the Services will be deemed to constitute your acceptance of the changes to the Agreement.
a. We provide the registered Users the opportunity to access and play online games of skill. We provide software and services to enable you to play the games of skill with other individuals over the internet. All tournaments, promotional games, practice games and cash games organized on the Website are collectively referred as "Games".
b. From the date and time you create your account at our platform, you get the service continuously for unlimited period till you send us a request to discontinue the service and your services are disabled by us.
c. The rules applicable to the Games are provided under the Rules section on the Website.
d. "Cash Game(s)" are Games that require the participant to have a certain minimum cash balance in their user account to participate. All other Games, if any, offered on the Website are defined as Non-Cash Game(s).
e. We charge service charges for Cash Games, which may vary depending on the nature of the Cash Game and are subject to change from time to time. Non-Cash Games are offered free on the Portal but may be subject to entry restrictions in some cases. Service charges charged by us are inclusive of GST.
(i) Any information provided by you to us, whether at the stage of registration or during anytime subsequently, should be complete and truthful.
(ii) Prior to adding cash to your user account or participating in Cash Games, you shall be responsible to satisfy yourself about the legality of playing Cash Games in the jurisdiction from where you are accessing Cash Games. If you are not legally competent to individually enter into Indian Rupee transactions through banking channels in India and/or are not accessing any Website from a permitted jurisdiction, you are prohibited from participating in Cash Games on the website. In the event of such violation, your participation in Cash Games will be deemed to be in breach of the Terms and you will not be entitled to receive any prize that you might win in such Cash Games.
(iii) You represent that you are 18 years of age or older to participate in any Games and are also otherwise competent to enter into transactions with other users and us. You are aware that participation in the Games organized by us ("Activity") may result in financial loss to you. With full knowledge of the facts and circumstances surrounding this Activity, you are voluntarily participating in the Activity and assume all responsibility for and risk resulting from your participation, including all risk of financial loss. You agree to indemnify and hold us, our employees, directors, officers, and agents harmless with respect to any and all claims and costs associated with your participation in the Activity.
(iv) You represent that you have the experience and the requisite skills required to participate in the Activity and that you are not aware of any physical or mental condition that would impair your capability to fully participate in the Activity. You further acknowledge that you are solely responsible for any consequence resulting from you participating in this Activity or being associated with this Activity or around this Activity. You understand that we assume no liability or responsibility for any financial loss that you may sustain as a result of participation in the Activity.
(v) We own and reserve the right to ask you for the proof of the age at any time to verify that no one under 18 is using our Services. Even when we ask for your age proof or do not ask for your age proof, we are not at all liable in any case for any loss or legal problem resulting due to use of our services by any person under 18. We are not liable if a user is providing a false proof of age or is under suspicion of being under-age.
(vi) You understand and accept that your participation in a Game available on the Website does not create any obligation on us to give you a prize. Your winning a prize is entirely dependent on your skill as a player with other players in the Game and subject to the rules of the Game.
(vii) You agree and understand that you are solely responsible for all content posted, transmitted, uploaded or otherwise made available by you on our Website. All content posted by you must be legally owned by or licensed to you. By publishing any content on the Website, you agree to grant us a royalty-free, world-wide, non-exclusive, perpetual and assignable right to use, copy, reproduce, modify, adapt, publish, edit, translate, create derivative works from, transmit, distribute, publicly display, and publicly perform your content and to use such content in any related marketing materials produced by us or our affiliates. Such content may include, without limitation, your name, username, location, messages, gender or pictures. You also understand that you do not obtain any rights, legal or equitable, in any material incorporating your content. You further agree and acknowledge that we have all the right to use in any manner whatsoever, all communication or feedback provided by you.
(viii) You understand that the funds in your user account held by us do not carry any interest or return.
(ix) You shall not hold us responsible for not being able to play any Game for which you may be eligible to participate. This includes, but is not limited to situations where you are unable to log into your user account, your account is pending validation, it is suspended or blocked by us for any suspected or established violation of any of the Terms.
(x) You understand and accept that by viewing or using the Portal or availing of any Services, or using communication features on the Portal, you may be exposed to content posted by other users which you may find offensive, objectionable or indecent. You may bring such content posted by other users to our notice that you may find offensive, objectionable or indecent and we reserve the right to act upon it as we may deem fit. The decision taken by us on this regard shall be final and binding on you
(xi) You accept that you are not a politically exposed person and that you have not been convicted for any crime.
(i) To use our Services, you will need to register with us on the Portal.
(ii) By completing the online registration process on the Portal, you confirm your acceptance of the Terms.
(iii) By registering on our Portal, you agree to receive all communication from us including promotional messages relating to Games & Bonus earned through SMS, voice call, Email and Push Notifications. You may withdraw your consent by sending an email to Support@redsix11.com.
(iv) During the registration process, you will be required to provide a valid email and a password in addition to providing some other information. Additionally, you may be required to give further personal information for your user account verification and/or for adding cash to your user account. You must give us the correct details in all fields requiring your personal information, including, without limitation, your name, postal address, email address, telephone number(s) etc. You undertake that you will update this information and keep it current. For registration / login using social media platforms, you are expected to adhere to the password policies provided by the social media platform.
(v) You acknowledge that we may, at any time, required to verify the correctness of this information and in order to do so may require additional documentary proof from you, failing which we reserve the right to suspend or terminate your registration on the Website.
(vi) Any information provided by you to us should be complete and truthful to the best of your knowledge. We are not obliged to cross check or verify information provided by you and we will not take any responsibility for any outcome or consequence as a result of you providing incorrect information or concealing any relevant information from us.
(vii) You agree to use your user account with us, solely for the purpose of playing Games on the Portal and for transactions which you may have to carry out in connection with availing the Services thereon. Use or attempted use of your user account for any reason other than what is stated in the Terms may result in immediate termination of your user account and forfeiture of any prize, bonus or balance in the user account.
(viii) You also understand and agree that deposits in your user account maintained with us are purely for the purpose of participation in Cash Games made available on the Portal.
(ix) You understand and agree that you cannot transfer any sum from your user account with us to the account of another registered user on the Portal except as may be permitted by us and subject to restrictions and conditions as may be prescribed by us in this regard.
(x) We are legally obliged to deduct tax at source (TDS) on net winnings of more than 10,000/- in a single contest or as the case may be. In these cases, you will be required to furnish your Permanent Account Number (PAN) duly issued to you by the Income Tax authorities if you have not already done so. TDS at the rate of 30%, or such other rate as may be prescribed by law at the relevant time, will automatically be deducted from such winnings and the rest will be credited to your user account. Withdrawal of these winnings will only be permitted upon your providing your correct PAN details. These limits and rates are subject to change as per the prevailing rules and regulations. Our obligation in this regard is limited to deducting TDS as required by law and providing you an appropriate certificate of tax deduction. We neither advise you nor shall in any manner be responsible for your individual tax matters. On winning a contest with goods or cash or a combination of both as prizes, the TDS (Tax Deducted at Source) on the cash prizes won will be borne by you and TDS on the goods will be borne by us.
i) SHREESMART GAMING TECH PRIVATE LIMITED . may from time to time attempt to validate our players' user accounts. Such attempts may be via a phone call or via email or through courier. In the event that we are not able to get in touch with you the first time around, we will make additional attempts to establish contact with you. If the phone number and email provided by you is not correct, we bear no responsibility for the Services being interrupted due to our being unable to establish contact with you.
ii) If you become unreachable for us or if the validation is unsuccessful, we reserve the right to disallow you from logging into the Portal or reduce your play limits and/or Add Cash limits until we are able to satisfactorily validate your user account. We will in such events email you to notify you of the next steps regarding user account validation. We may also ask you for proof of identification and proof of address from time to time.
iii) Upon receipt of suitable documents, we will try our best to enable your user account at the earliest. However, it may take a few business days to reinstate your user account.
iv) In the event that we have made several attempts to reach out to you but have been unable to do so, we also reserve the right to permanently suspend your user account and refund the amount, if any, in your user account to the financial instrument through which the payment was made to your user account or by cheque to the address provided by you. In the event the address provided by you is incorrect, we will not make any additional attempts for delivery of the cheque unless a correct address is provided by you and charges for redelivery as prescribed by us are paid by you.
v) All personal information which is of such nature that requires protection from unauthorized dissemination shall be dealt with in the manner provided in the Privacy Policy on our Web Portal.
i) You undertake that you yourself will play in all Games in which you have registered/joined and not use any form of external assistance to play. You shall not add unauthorized components, create or use cheats, exploits, bots, hacks or any other third-party software designed to modify the Portal or use any third-party software that intercepts, mines or otherwise collects information from or through the Portal or through any Services. Any attempt to employ any such external assistance is strictly prohibited.
ii) Formation of teams for the purpose of collusion between you and any other user(s) for participating in Games organized on the Portal or any other form of cheating is strictly prohibited.
iii) When collusion or cheating is detected on redsix11.com, we shall settle the Game as per our “Games Cancellation and Settlement Policy” and may take further ppropriate action against offending users in terms hereof including banning access to the Portal and any or all Services.
iv) You are prohibited from doing any activity on the Portal that may be construed as money laundering, including, without limitation, attempting to withdraw cash from unutilized cash added through credit cards or deliberately losing money to a certain player(s).
v) Sending SPAM emails or any other form of unsolicited communication for obtaining registrations on the Portal to benefit from any of our promotional program or for any other purpose is strictly prohibited.
vi) Your registration on the Portal is restricted to a single user account which will be used by you to avail the Services provided on the Portal. You are prohibited from creating or using multiple user IDs for registering on the Portal.
vii) You may not create a login name or password or upload, distribute, transmit, publish or post content through or on the Portal or through any service or facility including any messaging facility provided by the Websites is libelous, defamatory, obscene, intimidating, invasive of privacy, abusive, illegal, harassing or contains expressions of hatred, hurting religious sentiments, racial discrimination or pornography or violates the rights of any person.
viii) You shall not frame the Portal. You may not impose editorial comments, commercial material or any information on the Websites, alter or modify Content on the Portal, or remove, obliterate or obstruct any proprietary notices or labels.
ix) You shall not host, intercept, emulate or redirect proprietary communication protocols, used by the Portal, if any, regardless of the method used, including protocol emulation, reverse engineering or modification of the Portal or any files that are part of the Portal.
x) You shall not use Services on the Portal for commercial purposes including but not limited to use in a cyber cafe as a computer gaming centre, network play over the Internet or through gaming networks or connection to an unauthorized server that copies the gaming experience on the Portal.
xi) You shall not upload, distribute or publish through the Portal, any content which may contain viruses or computer contaminants (as defined in the Information Technology Act 2000 or such other laws in force in India at the relevant time) which may interrupt, destroy, limit the functionality or disrupt any software, hardware or other equipment belonging to us or that aids in providing the services offered by us. You shall not disseminate or upload viruses, programs, or software whether it is harmful to the Websites or not. Additionally, you shall not impersonate another person or user, attempt to get a password, other user account information, or other private information from a user, or harvest email addresses or other information.
xii) Any form of fraudulent activity including, attempting to use or using any other person's credit card(s), debit cards, net-banking usernames, passwords, authorization codes, prepaid cash cards, mobile phones for adding cash to your user account is strictly prohibited.
xiii) Accessing or attempting to access the Services through someone else's user account is strictly prohibited. Winnings, bonuses and prizes are unique to the player and are non-transferable. In the event you attempt to transfer any winnings, bonuses or prizes, these will be forfeited.
xiv) In the event we determine that the login name created by you is indecent, objectionable, offensive or otherwise undesirable, we shall notify you of the same and you shall promptly provide us with an alternate login name so that we can change your existing login name to the new name provided by you. If you fail to provide an alternate name, we reserve the right to either permanently suspend your user account or restore your user account only after a different acceptable login name has been provided by you.
xv) We don't encourage accessing Cash Games using your ID on two or more mobile devices simultaneously. In such an event, we reserve the right to disallow continuation of Cash Games from the earlier logged in device(s).
i) All transactions on the Portal shall be in Indian Rupees. Once you register on our Portal, we maintain a user account for you to keep a record of all your transactions with us. Payments connected with participation in Cash Games have to be made through your Play redsix11 user account. All cash prizes won by you are credited by us into this user account.
ii) When making a payment, please ensure that the instrument used to make the payment is your own and/or you are legally authorized to use such instrument which is used to Add Cash into your user account only.
iii) Subject to the Add Cash limits specified by us from time to time, you are free to deposit as much money as you want in your user account for the purpose of participating in Cash Games on the Portal.
iv) Gaming Zoro wants you to play responsibly on the Portal. The ability to Add Cash in your user account shall be subject to monthly Add Cash limits which we can be set by us with undertakings, indemnity, waiver and verification conditions as we deem appropriate in our sole discretion.
v) Credit card, Debit card, prepaid cash cards and internet banking payments are processed through third party payment gateways. Similarly, other payment modes also require an authorization by the intermediary which processes payments. We are not responsible for delays or denials at their end and processing of payments will be solely in terms of their policies and procedures without any responsibility or risk at our end. If there are any issues in connection with adding cash, a complaint may be sent to us following the complaints procedure provided in "Complaints and disputes" section below. You agree that in such an event of your credit being delayed or eventually declined for reasons beyond our control, we will not be held liable in any manner whatsoever. Once a payment/transaction is authorized, the funds are credited to your user account and are available for you to play Cash Games.
vi) We have the right to cancel a transaction at any point of time solely according to our discretion in which case if the payment is successful, then the transaction will be reversed, and the money credited back to your payment instrument.
vii) Player deposits are held in trust by us in specified bank accounts. Gaming Zoro keeps all players' funds unencumbered which will be remitted to you in due course subject to the terms and conditions applicable to withdrawal of funds and these Terms. Funds held in your user account are held separately from our corporate funds. Even in the highly unlikely event of an insolvency proceeding, you claim on the deposits will be given preference over all other claims to the extent permissible by law.
1. You may withdraw your winnings by means of either an account payee cheque or an electronic bank to bank transfer for the amount of winnings.
2. You agree that all withdrawals you make are governed by the following conditions:
a) Gaming Zoro can ask you for KYC documents to verify your address and identity at any stage. Withdrawals will be permitted only from accounts for which such KYC process is complete.
b) You can choose to withdraw money from your user account at any time, subject to bonus/prize money withdrawal restrictions, by notifying us of your withdrawal request. Bonuses (except Bring a Friend bonus) and promotional winnings are subject to withdrawal restrictions and can only be withdrawn on fulfilling some preconditions, one of which is that you have made at least one cash deposit on the Portal and thereafter played at least one Cash Game.
c) Once notified, post verification of the withdrawal request, we may disburse the specified amount by cheque or electronic transfer based on the mode of withdrawal selected by you. We shall make our best efforts to honour your choice on the mode of withdrawal but reserve the right to always disburse the specified amount to you by cheque. In case of non-availability of your bank account details, the Company may require you to provide those details to process the refund/ withdrawal. We also reserve the right to disburse the amount on the financial instrument used to Add Cash to your user account.
d) Withdrawals attract processing charges as per the prevalent policy. You may be eligible to make one or more free withdrawals in a month depending on various factors including your club status, the amount of withdrawal or the mode of withdrawal. In the event that you do not have an adequate amount in your user account to pay the processing charge, your withdrawal will not be processed at that time. You may request for a free withdrawal subsequently if you become eligible for the same at such time.
e) If a cheque is not encashed within 30 days of dispatch, we will deem the cheque to have been lost and reserve the right to cancel the cheque with necessary instructions to our bank to stop payment of that cheque. This may result in dishonour of that cheque in which case we shall not be liable for the cheque amount to you. Any request for reissuing the cheque will result in deduction of applicable processing charges from the amount of the cheque on reissuance.
f) We will attempt our best to process your withdrawals in a timely manner, but there could be delays due to the time required for verification and completing the withdrawal transaction. We shall not be liable to pay you any form of compensation for the reason of delays in remitting payments to you from your user account.
g) To be eligible to win a prize, you must be a resident of India and accessing the Services of Gaming Zoro on the Services from India.
h) If you are a prize winner resident in India and physically present in India while accessing the services of Gaming Zoro but not an Indian citizen, we will remit your winnings in Indian Rupees to the address/bank account given by you, provided, the address and bank account is within India.
It is possible that you may face disruptions, including, but not limited to errors, disconnection or inferences in the Internet services, software or hardware that you have used to avail our services. Therefore, it should be clear that redsix11.com is not responsible for such factors in the disruption in the services and you take full responsibility with complete knowledge for any risk of loss or damages caused due to interruption of services for any such reasons. You understand, acknowledge and agree to the fact that if you are unable to play in any Game due to any error or omission attributable to redsix11.com, including technical or other glitches at our end, the settlement of such Games will be as per the "Games Cancellation Settlement Policy": It is clarified that redsix11.com disclaims any liability in the case of Games where there is no money paid by you. You agree that under no circumstances shall you compel redsix11.com or hold redsix11.com liable to pay you any amount over and above the service charges for any of the errors, omissions or service disruption of redsix11.com.
We may suspend or otherwise put restrictions on your access to the Services on the Websites during investigation for any of the following reasons:
i) Suspected violation of Terms or other abuse of your user account;
ii) Suspected breach of security of your user account; or
iii) If there have been charge-backs on your user account.
Our decision to suspend or restrict Service or any part thereof as we deem appropriate shall be final and binding on you.
In the event of breach of any of the Terms being evidenced from our investigation or if there is reasonable belief, in our sole discretion, that your continued access to the Portal or any Website is detrimental to the interests of Gaming ZORO, our other users or the general public; we may in our sole discretion take any or all of the following actions:
1. Restrict games between users suspected of colluding or cheating;
2. Permanently suspend your user account on the Website;
3. Forfeit the cash balance in your user account;
4. Demand damages for breach and take appropriate civil action to recover such damages; and/or
5. Initiate prosecution for violations that amount to offences in law.
6. The decision of Gaming ZORO on the action to be taken as a consequence of breach shall be final and binding on you.
7. Any action taken by Gaming ZORO shall be without prejudice to our other rights and remedies available in law or equity.
In the event of breach of any of the Terms being evidenced from our investigation or if there is reasonable belief, in our sole discretion, that your continued access to the Portal or any Website is detrimental to the interests of SHREESMART GAMING TECH PRIVATE LIMITED , our other users or the general public; we may in our sole discretion take any or all of the following actions: 1. Restrict games between users suspected of colluding or cheating; 2. Permanently suspend your user account on the Website; 3. Forfeit the cash balance in your user account; 4. Demand damages for breach and take appropriate civil action to recover such damages; and/or 5. Initiate prosecution for violations that amount to offences in law. 6. The decision of SHREESMART GAMING TECH PRIVATE LIMITED on the action to be taken as a consequence of breach shall be final and binding on you. 7. Any action taken by SHREESMART GAMING TECH PRIVATE LIMITED shall be without prejudice to our other rights and remedies available in law or equity.
1. In case of any complaints or queries, you should contact us at manishc6256@gmail.com.com. Our Operational Address is ROYAL TOWER BASEMENT, SINGHANA RD, NARNAUL Mahendragarh Mahendragarh HR 123001 IN. Complaints should be made as soon as possible after circumstances arise that cause you to have a complaint. Our customer support team is always eager to help you or solve the problem.
2. You accept that any complaints and disputes are and remain confidential both whilst a resolution is sought and afterwards. You agree that you shall not disclose the existence, nature or any detail of any complaint or dispute to any third party.
3. SHREESMART GAMING TECH PRIVATE LIMITED shall make efforts to resolve complaints within reasonable time.
4. Our decision on complaints shall be final and binding on you.
5. For any grievances, you can reach out to Grievance Officer at manishc6256@gmail.com
We may alter or modify the Terms at any time without giving prior notice to you. We may choose to notify of some changes in the Terms either by email or by displaying a message on the Portal; however, our notification of any change shall not waive your obligation to keep yourself updated about the changes in the Terms. Your continued use of any Portal and/or any Services offered constitutes your unconditional acceptance of the modified or amended Terms.
The Terms and Privacy Policy shall be interpreted in accordance with the laws of India. Any dispute, controversy or claim arising out of the Terms or Privacy Policy shall be subject to the exclusive jurisdiction of the civil courts at Jaipur only.
We encourage all players to play responsibly. We are committed to helping players who wish to stop playing or who wish to limit the amount that they play. We at redsix11 actively promote responsible game play for our users. We believe that gaming is and should be done purely for entertainment - meaning, playing till it doesn’t affect your body, mind or finances in a negative way. We strongly believe that with the right approach to our games, the experience can be highly rewarding. Games at redsix11 not only give you the thrill of winning against players from across the country but can also improve your strategic prowess, decision making, and time-management skills. We at redsix11 want you to enjoy our games as much as we have enjoyed creating them for you. As a responsible gaming company, we take the following steps for all our users:
a) We comply with all applicable law, rules, regulation and requirements necessary to operate a money gaming application and structure our games with the view to being complaint.
b) We only allow users who are above 18 years of age at the time of User account creation for playing games on our website redsix11.com. To join the game and deploy screening and age gating techniques and or obtaining declarations from users as to their age.
c) Game rules will be explained in detail at the start of the game and they are also accessible in a video and text format at all the time in the app and our website redsix11.com.
d) We provide 24 X 7 customer support at:support@redsix11.com.
e) We offer multiple tournament options with a multiple price level to choose from according to one’s risk appetite
We understand that gaming has the potential to be addictive, and one can lose track of time and money while playing games. Users are instructed to ensure that your love for gaming doesn’t change into an addiction. Play for entertainment alone, and not as a source of earnings or remuneration which in any manner impact your financial independence. Money deposited for playing games is subject to players own risk and Gaming ZORO is responsible for any financial loss in the game played by the player. Players are also instructed to set the deposit limits while playing the game so that you can never deposit more than your disposable income which you can afford to lose at your own risk. We advise to take a break and pause playing for a while if you have lost money on a continuous basis at multiple times of playing. Reach out to our customer care if you feel that you are addicted to any of our games and would like us to help you with dealing in your games addiction.
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